[Grovenet] Outsourcing Computer Tech Support

[David Morelli]

As Steven said, one of the pictures looks a lot like Forest Grove in  
the early 1900's.  The bottom picture was a wiring nightmare, I  
cannot imagine how anyone could do maintenance on anything.

That said, I expect that their infrastructure isn't going to copper  
wire anyway.  The countries who are building new infrastructure are  
going to modern  systems and leaving the 20th Century behind.

I do have an opinion on outsourcing to foreign countries.  A relative  
was employed by an American customer service company.  It appears  
that the local service center had standards of customer service that  
were too high, based upon the problems created at other centers that  
they had to clean up.  I would guess that a corporate VP somewhere  
got a raise by cutting costs by closing their center.  The closure  
was delayed several times when the other centers were unable to  
handle the work, but in the end the axe fell.

For myself, I got to deal with India one night.  The process took  
four hours and four dropped connections while I got to wait for  
someone who could understand my problem and try to provide a  
solution.   The people were very polite, but they had no authority to  
fix the problem, and the person who had the authority was somewhere  
else on the planet.  I was transfered to that extension, and each  
time the transfer would eventually time out and drop the call.   
Service?  No, never got any.  Customer service?  No.  Service  
reduction?  Yes, to the point of uselessness.

The loss of local jobs is one part of the problem that is caused by  
unbalanced trade and unbalanced exchange rates.  The reduction of  
quality is a different problem caused by people trying to cut costs  
by cutting quality to compete in a world market that is rigged.

David


On May 13, 2008, at 12:04 AM, Jeff Howden wrote:

>> From: David Morelli
>>
>> I am not inclosing the pictures, but you can see them at:
>>
>> http://www.canadafreepress.com/index.php/article/3015
>>
>> They are very interesting.
>
> ... not to mention awash with stereotype, rife with  
> misunderstanding/misapplication, inflammatory, and downright  
> ridiculous to the point of being careless.
>
> Oh, sure, they're humorous, but only to those who aren't  
> knowledgeable enough to know different.
>
> India has not created a $12 billion per year import market that's  
> expected to be $50 billion per year by 2012 without putting some  
> serious work into their infrastructure.
>
> Jeff
>
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