[Grovenet] Safeway probably isn't . . . .

[Katie Allnutt]

True, but it was a relatively new item and it was in a tiny  
container. We all walked past about 3 times without any of us seeing  
it.  The last one just happened to be the one that spotted it because  
she didn't know if they really carried it or not. I guess I had just  
been assertive about the internet page claiming that it was there at  
the FG store.

The thought that ran through my mind when this happened was that  
there must have been a recent training session or something about  
customer service because it did seem highly unusual to have so much  
help and all at once. It is just an example that on this occasion  
they did make a huge effort at customer service. In my mind they  
should have done the same for your problem.

Katie



On Jun 14, 2009, at 4:30 PM, Bob Browning wrote:

> Katie, it is amazing that the employees at Safeway gave you so much  
> help to look for the item, though if all but the last one had been  
> properly trained as to what they had in their store they would have  
> saved you and the rest of their employees a whole bunch of time.  
> Even the employees at Costco have a better handle on what they have  
> and their stock changes almost everyday!!
>
> bob
> ++++++++++++++++++++++++++++++++++
> Katie Allnutt wrote:
>>
>> Sorry to hear that Bob. Even though I rarely shop at Safeway (I am a
>> Winco fan myself) I recently had an amazingly positive experience at
>> Safeway.  I had heard about a product that I wanted to try and
>> according to the products website, the FG Safeway carried it.  So I
>> went there. After I couldn't find it I asked someone in the produce
>> section where it might be and  they helped me look for it.  We
>> couldn't find it but they found someone for me in the refrigerated
>> section. While we were there a manager tried to help and someone from
>> the deli too. After we were all about to give up, someone came off
>> break and they looked as well and we finally found it near the
>> yogurt. As I was leaving the manager who had helped earlier gave me a
>> card to write to the company store to ask if they would carry it and
>> when I told him we eventually found it he was pleasantly surprised.
>> So, I guess that they are willing to spend lots of time helping you
>> find something but not willing to spend 18 cents to help you return
>> something.
>> It is sad when local shoppers have difficulties at local stores and
>> my positive experience won't likely increase my shopping at Safeway -
>> I hate those stupid cards that track what you buy and yes I recognize
>> that Winco can probably do the same thing just because I use a check-
>> but they do have some nice folks at Safeway who try to do what they
>> can. The best thing would be to focus all the blame at the corporate
>> level because they are the ones who set the policy for such nit picky
>> rules.
>>
>> My two cents,
>> Katie
>>
>> ++++++++++++++++++++++
>>
>> On Jun 13, 2009, at 12:41 PM, Bob Browning wrote:
>> Every time I go into Safeway here in Forest Grove I am reminded why
>> my wife Pat and I now do virtually all of our grocery, pharmacy,
>> and household goods shopping at Fred Meyer and Costco. <snip>
>
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