[Oeva-list] Oeva-list Digest, Vol 121, Issue 21

Chaz Smith chazeesmith2u at gmail.com
Tue Nov 19 22:55:45 PST 2013


Hi there folks, I am in need of some help/support regarding an ongoing
issue that I been having with my 2012 Nissan Leaf SL.

A sort of log of the issue (I did not make an entry for every success or
every failure) can be found by those with access to the Plug Share app or
website by looking at the check-ins for the PGE charger in Tualatin.

I want to say at the outset that I really really like my Leaf (my wife and
I call her Lucy) and I also enjoy  being a sort of defacto ambassador for
EVs, Nissan or otherwise .

I do have this a very annoying and inconvenient charger compatibility issue
with the PGE based charger located off of Mohawk Street in Tualatin (this
is a Shore Power level 2, non-CHadeMO charger). I frequently work at a
nearby office building that is within a five minute walk.

When I work in Tualatin, I my commute is  appropriately 50 miles round
trip.  Most of the commute is freeway along I-205.  So far, through spring,
winter and fall I have been able to make it there and back without
charging, provided that I leave my house with a full charge and have no
extra curricular errands to make during the day.

I obtained the car (two year lease) last February and it worked (charging
using the Tualatin PGE charger) without issue for several months,  possibly
as late as July.   After that and ever since then my Leaf starts charging
only to stop after 33 to 35 seconds and leaving some type of warning/error
code light, which is stored but goes away after the vehicle is turned off
and back on again.

My car has not had any issues with any other public or private chargers.

I am aware of several other EVs that have been and are able to successfully
charge at the location in question without any apparent issues including at
least three other Nissan Leafs.  I personally know the owners of two of the
three other Leafs,  one is an OEVA member who has a 2011 Leaf.  The other
is a coworker who was inspired by my experience to lease a 2013 Leaf.  I
also personally know two 2013 Toyota Prius plug-in owners that have
successfully used that charger within the last week.   I have also seen a
Chevy Volt successfully charge there not too long ago, and via Plug Share,
am aware that a Chevy Spark has successfully charged there within the last
month or so.

I have now taken my Leaf to a Nissan dealer a total of four times regarding
this issue.  The first one (Nissan of Portland) cleared the warning codes
and told me to just not use that "bad charger."

The last three times I took it to the closest dealer to the charger in
question.   That dealer is in Wilsonville and it is a Ron Tonkin
dealership.  The service department and service  advisor that worked with
me there, Chad McKay, treated me well and earned my respect for the efforts
that were made in trying to fix my car.   They have done a substantial
amount of trouble shooting for me and even took another Leaf they had on
the lot to the charger in question to prove that it (the Tualatin charger)
was not defective, and in so doing obtained Nissan 's blessing to replace
part or all of the on board charger.  Unfortunately, that still did not
resolve the issue, the car still stops charging after barely more than 30
seconds and still throws error codes.

They (Nissan, not the Wilsonville dealer) are now telling me that my car is
fine and that the problem is the charger's fault.  They say that it (the
charger) probably needs a software update.   I call BS. Why would it work
for all the other cars and for other Leafs made a year prior to and a year
after mine if the charger 's software was not up to date or was the
problem?

Today, I tried to explain this and escalate my situation with a Nissan Leaf
customer service representative (I dealt with a fellow named Alex, last
name unknown) who claimed that there is no one above him to escalate my
case to.   Essentially, he was telling me tough, the car is fine as far as
he was concerned and I should just learn to live with it and/or hope that
the charger owner/manufacturer will fix my compatibility issue with a
future software update on the charger.  Why would they "fix"  something
that's working for everyone else?

The only thing remotely useful that the rep did for me was giving me a case
#1251247.

Needless to say, I am very frustrated and disappointed with what happened.

I have previously worked in the then local Portland Better Business Bureau
Dispute Resolution Department and I have served as mediator and arbitrator
in lemon law and related automobile repair cases.  Given this background, I
was surprised at the lack of empathy, open mindedness, and dedication to
resolving the matter in a way that would be likely to retain my loyalty and
satisfaction as a Nissan customer.

I am no technical wiz, but suspect that my Leaf had some bad software code
or a sensor issue that the others do not.  It seems a careful study of a
Leaf that works on that charger and mine would ultimately yield a different
setting or piece of program code which would result in a satisfactory fix.

It might be helpful if anyone out there with the same year and preferably
same model Leaf would try the charger and report back either here or in the
Plug Share App.   It is possible that there is something special, in a bad
way, about the 2012 Leaf, though I doubt it.

If anyone out there has any special connections within Nissan customer
service or have any good ideas technical or otherwise on how to get a happy
resolution, please reply to this and share.   Your help will be greatly
appreciated.
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Today's Topics:

   1. Renault - battery policy (Alan Bates)
   2. Oregon EV News of the Week 2013 Nov 19 (Patrick)


----------------------------------------------------------------------

Message: 1
Date: Mon, 18 Nov 2013 13:23:38 -0800
From: Alan Bates <abates at shorepower.com>
Subject: [Oeva-list] Renault - battery policy
To: oeva-list at oeva.org
Message-ID:
        <CAD1eZU_0osVY7LMpY7G3=EoGntc44_BRyJOCUem31XT-t9PoAQ at mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"

http://www.rawstory.com/rs/2013/11/16/french-automaker-renault-can-cut-off-your-car-battery-if-you-dont-make-payments-on-time/


--

Alan Bates
Vice President of Marketing
Shorepower Technologies
2351 NW York Street
Portland, OR 97210
O (503) 892-7345 M (503) 810-7396 Skype: shorepowertechnologies
abates at shorepower.com

+ Watch our Driver Training Video<
https://www.youtube.com/watch?v=-wTeR0c_OH8>
+ View images <http://www.flickr.com/photos/truckpr/sets/72157627309966782/>
+ Shorepower Advanced Technology
Award<http://www.shorepower.com/docs/Shorepower-ATA-Prize-Announcement.pdf>
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Message: 2
Date: Tue, 19 Nov 2013 09:21:04 -0800
From: Patrick <patrick at oeva.org>
Subject: [Oeva-list] Oregon EV News of the Week 2013 Nov 19
To: OEVA <oeva-list at oeva.org>
Message-ID:
        <CAJTfAAX3fnD4YXeFXZmWQt1n20fSVbUmHfjaanS7=pC+nn-Oxw at mail.gmail.com>
Content-Type: text/plain; charset="windows-1252"

Your weekly digest of Oregon Electric Vehicle news, events, and
              multimedia. Feel free to forward it. To get on (or off) the
mailing
list, just email me: patrick at oeva.org.

Stay *current *with us on twitter <http://twitter.com/#!/OEVAorg>,
facebook<http://www.facebook.com/oevadotorg>,
google+ <https://plus.google.com/115930132803766195890>, or
paper.li<http://goo.gl/LUXxi>.


What If Electric Cars Were the Norm and Gasoline Cars Were Trying to Enter
the Market?

 *Top Story =================================================*
o SBO Award Winners 2013: Brammo's electric roar http://buff.ly/HVCsr7


 *Upcoming Oregon EVents =====================================*
o Piloting Portland?s MultiModal Arterial Performance System, November 22
http://buff.ly/HVEmb8


*Northwest EV News of Note ===================================*
o Why some states are selling more electric cars than others
http://buff.ly/183SifO
o Portland's Electric Avenue experiment may continue http://buff.ly/183RVla
o Mt Hood Skibowl Joins the Oregon Electric Highway http://buff.ly/1gVqlsU
o Brandborg Vineyard joins West Coast Electric Highway
http://pic.twitter.com/LQsdug9x9N
o Elk Cove Vineyards in Gaston adding EV charging stations
http://buff.ly/I3KrCi
o Including fuel, EVs cost less - Portland Trib http://buff.ly/1hIW560
o A Recharging Industry Rises http://buff.ly/17pRV9c


*Photos & Videos ============================================*
o Shorepower unit charging up a Nissan Leaf in Grapevine
pic.twitter.com/qtBcLmBTSr
o Nissan Leaf driving through a Chandelier Tree
http://pic.twitter.com/yZ6oA9ZbH1
o Volvo's Sun-Powered EV-Charging Pavilion http://pic.twitter.com/TGD9ips9z5
o New eco-friendly EV charging method discovered ;)
http://pic.twitter.com/aZ84p5Clah
o EV driver explains why he likes his EV http://buff.ly/1b0oDUZ
o What will the Tesla Truck look like? http://pic.twitter.com/QfgQeFDfbv
o Film review: Who Killed the Electric Car? (2006) http://buff.ly/1avnthl
o SolarCity teams up with BMW to power BMW electric cars [video]
http://buff.ly/I3QbM7


*Other EV News of Note =======================================*
 o Consumers Have Favorable Views of Electric Vehicles, but Awareness
Remains Low, According to Navigant Research Survey http://buff.ly/183TwHO
o Why Big Oil will shrink and its stocks tumble - MarketWatch
http://buff.ly/1gZHPoi
o Will self-healing tech extend EV battery range & life? | MIT Technology
Review http://buff.ly/18HC1Yn
o Government of Quebec Awards $657,000 For Electric School Bus Project
http://buff.ly/18eQTAL
o Survey: Most consumers don't know about electric vehicle incentives
http://buff.ly/18eNEcy
o This Electric Volkswagen Beetle is Perfect for the Modern Hippie
http://buff.ly/18Frwoh
o Motley Fools Says High Demand for BMW i3 May Actually Help Tesla
http://buff.ly/18FqY1P
o Kia to Launch EV Soul in America http://buff.ly/1gSQOaG
o Electric Vehicles Approach Popularity Tipping Point http://buff.ly/1gSQ2KJ

o PlugInsights report highlights need to expand public fast charging
http://buff.ly/1avnbHn
o BMW to offer CHAdeMO in some markets, SAE Combo Fast Charge in other
regions http://buff.ly/1gSjf8H
o Comprehensive Study of Plug-in Habits allows EVs to say "I told you so"
http://buff.ly/1gOTHcy
o BMW i3 wait times extend up to 5 months http://buff.ly/18wwvHI
o Volkswagen XL1 Sold Out as Orders Exceed Total Production
http://buff.ly/18wwl3j
o Elon Musk: Tesla to Make Its Own Electric Version of Ford F-150
http://buff.ly/18wweVa
o Mitsubishi Plug-in Hybrid SUV, Outlander PHEV, receives RJC Technology of
the Year 2014 http://buff.ly/1hIVvW2
o Industrial Accident At Tesla: Latest News http://buff.ly/18uxTuy
o VW introduces electric Golf http://buff.ly/1i9W4pt
o How Electric Cars Can Make Everyone Feel Special http://buff.ly/1eKlfz3
o Formula E high-speed electric races will spark interest in battery
powered vehicles http://youtu.be/Vb98hijoPmI
o Nissan increases investment in infrastructure to speed EV sales
http://buff.ly/HWCv5I
o Will a new series of high-speed races rev up the electric car market?
http://buff.ly/1aS0cJc
o Our first drive of the BMW i3 electric car. It blows away Nissan LEAF
http://fb.me/33LqHUbO7


          =D~~~ charge complete
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End of Oeva-list Digest, Vol 121, Issue 21
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