[Oeva-list] Tualatin PGE Shorepower EVSE

chris at darkstarpro.com chris at darkstarpro.com
Wed Nov 20 08:26:59 PST 2013

Hi Chaz,

Unfortunately, I believe the issue is with the Shorepower EVSE. This 
was one of the very first (if not -the- first) Shorepower J1772 EVSE 
units built. My understanding is that PGE no longer has a service 
maintenance agreement with Shorepower for the maintenance of this 
station, so I would recommend reporting the problem to PGE directly.

J1772 diagnostic equipment is prohibitively expensive, but I suspect 
that the 12v pilot may be off a bit, or even a loose pilot connection 
could be blame here. I had a similar experience with a Chargepoint unit 
in Sherwood (the single unit at the angled parking) a few weeks ago and 
was told they replaced some equipment, however I haven't been back out 
yet to try it again.

If you are able to charge at Blink stations in particular, I highly 
doubt the issue is with your Nissan Leaf as the Blink units perform the 
full-compliment if J1772 tests and monitoring while a vehicle charges. 
Nissan went above-and-beyond by replacing your internal charger based on 
a single EVSE charging issue and I believe are making the right call 
that the issue is with the particular EVSE.

Chris Arnesen

On 19.11.2013 22:55, Chaz Smith wrote:
> Hi there folks, I am in need of some help/support regarding an
> ongoing  issue that I been having with my 2012 Nissan Leaf SL. 
> A sort of log of the issue (I did not make an entry for every success
> or every failure) can be found by those with access to the Plug Share
> app or website by looking at the check-ins for the PGE charger in
> Tualatin.
> I want to say at the outset that I really really like my Leaf (my
> wife and I call her Lucy) and I also enjoy  being a sort of defacto
> ambassador for EVs, Nissan or otherwise .
> I do have this a very annoying and inconvenient charger compatibility
> issue with the PGE based charger located off of Mohawk Street in
> Tualatin (this is a Shore Power level 2, non-CHadeMO charger). I
> frequently work at a nearby office building that is within a five
> minute walk.
> When I work in Tualatin, I my commute is  appropriately 50 miles
> round trip.  Most of the commute is freeway along I-205.  So far,
> through spring, winter and fall I have been able to make it there and
> back without charging, provided that I leave my house with a full
> charge and have no extra curricular errands to make during the day.
> I obtained the car (two year lease) last February and it worked
> (charging using the Tualatin PGE charger) without issue for several
> months,  possibly as late as July.   After that and ever since then 
> my
> Leaf starts charging only to stop after 33 to 35 seconds and leaving
> some type of warning/error code light, which is stored but goes away
> after the vehicle is turned off and back on again.
> My car has not had any issues with any other public or private 
> chargers.
> I am aware of several other EVs that have been and are able to
> successfully charge at the location in question without any apparent
> issues including at least three other Nissan Leafs.  I personally 
> know
> the owners of two of the three other Leafs,  one is an OEVA member 
> who
> has a 2011 Leaf.  The other is a coworker who was inspired by my
> experience to lease a 2013 Leaf.  I also personally know two 2013
> Toyota Prius plug-in owners that have successfully used that charger
> within the last week.   I have also seen a Chevy Volt successfully
> charge there not too long ago, and via Plug Share, am aware that a
> Chevy Spark has successfully charged there within the last month or
> so.
> I have now taken my Leaf to a Nissan dealer a total of four times
> regarding this issue.  The first one (Nissan of Portland) cleared the
> warning codes and told me to just not use that "bad charger." 
> The last three times I took it to the closest dealer to the charger
> in question.   That dealer is in Wilsonville and it is a Ron Tonkin
> dealership.  The service department and service  advisor that worked
> with me there, Chad McKay, treated me well and earned my respect for
> the efforts that were made in trying to fix my car.   They have done 
> a
> substantial amount of trouble shooting for me and even took another
> Leaf they had on the lot to the charger in question to prove that it
> (the Tualatin charger) was not defective, and in so doing obtained
> Nissan 's blessing to replace part or all of the on board charger. 
> Unfortunately, that still did not resolve the issue, the car still
> stops charging after barely more than 30 seconds and still throws
> error codes.
> They (Nissan, not the Wilsonville dealer) are now telling me that my
> car is fine and that the problem is the charger's fault.  They say
> that it (the charger) probably needs a software update.   I call BS.
> Why would it work for all the other cars and for other Leafs made a
> year prior to and a year after mine if the charger 's software was 
> not
> up to date or was the problem? 
> Today, I tried to explain this and escalate my situation with a
> Nissan Leaf customer service representative (I dealt with a fellow
> named Alex, last name unknown) who claimed that there is no one above
> him to escalate my case to.   Essentially, he was telling me tough,
> the car is fine as far as he was concerned and I should just learn to
> live with it and/or hope that the charger owner/manufacturer will fix
> my compatibility issue with a future software update on the charger. 
> Why would they "fix"  something that's working for everyone else?
> The only thing remotely useful that the rep did for me was giving me
> a case #1251247.
> Needless to say, I am very frustrated and disappointed with what 
> happened. 
> I have previously worked in the then local Portland Better Business
> Bureau Dispute Resolution Department and I have served as mediator 
> and
> arbitrator in lemon law and related automobile repair cases.  Given
> this background, I was surprised at the lack of empathy, open
> mindedness, and dedication to resolving the matter in a way that 
> would
> be likely to retain my loyalty and satisfaction as a Nissan customer.
> I am no technical wiz, but suspect that my Leaf had some bad software
> code or a sensor issue that the others do not.  It seems a careful
> study of a Leaf that works on that charger and mine would ultimately
> yield a different setting or piece of program code which would result
> in a satisfactory fix.
> It might be helpful if anyone out there with the same year
> and preferably same model Leaf would try the charger and report back
> either here or in the Plug Share App.   It is possible that there is
> something special, in a bad way, about the 2012 Leaf, though I doubt
> it.  
> If anyone out there has any special connections within Nissan
> customer service or have any good ideas technical or otherwise on how
> to get a happy resolution, please reply to this and share.   Your 
> help
> will be greatly appreciated.

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