I have been a regular Taco Bell customer now for 30 years. As a kid
I'd ride my bicycle 15 miles to the nearest Taco Bell. I'd purchase
and consume 5 to 7 bean burritos, a large pop and a dozen or so packages
of hot sauce.. At 27 cents apiece I'll admit that your company didn't
make a wad on my business. Never the less, over the years I've been
a regular customer. Where else can you take the whole family out for
dinner, eat all you want, and leave with change from a $10 bill? Even
today, I frequent my local Taco Bell establishments at least once and many
times twice in a week.
Now, making this kind of public statement is not how I would usually choose
to deal with the issue at hand, but it seems that your website is broken,
and has been for the last couple of months. Every time I attempt to
communicate this information to you in a more private manner, my attempts
are rejected. Your website insists I provide information that is already
clearly provided on the communication form. Since no other method
of contact is listed, I am resorting to standing here on this street corner
and shouting to every passerby, hoping one of them will get the word to you.
Last August I chanced to visit a Taco Bell restaurant in east Port Angeles,
WA. My initial concern was for the condition of the restroom. I
have seen cleaner filling station restrooms. The toilet had obviously
not been cleaned in days, the sink was filthy, the trash can was overflowing,
and there was no soap in the dispenser. The rest of the facility was
in disrepair as well, featuring missing floor tiles, dirty tables and generally
Next, my wife ordered a bean tostada. What? you don't make those
any longer? That's really too bad, since they've only been a part
of your menu for, like, forever! Well, she's a good sport - she ordered
After 30 years of eating at Taco Bell, I know what I like, and maybe I'm
in a little of a rut. I always order a bean burrito or two with green
sauce. I was a bit surprised when my burrito arrived with a plastic
tube of green sauce on the side. OK, I'll try most anything once.
It was bad. It was cold and just didn't have the same taste
of the green sauce I was used to. If the plan is to convert all green
sauce to this method of distribution, I'll probably have to bid a sad farewell
to Taco Bell as my fast food restaurant of choice.
Now, last evening I visited a Taco Bell in Tacoma, WA. Maybe
I should just not eat at Taco Bell in Washington. The place was filthy,
the floor was sticky, no tostada, and no integrated green sauce. What's
going on here? It's time to get it together or I'll not be the last
customer you lose.