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June 23, 2009

First Netflix Failure

Jean and I watched the first disc of Extras: Season One with great pleasure last week. This week we were all wiggly with anticipation when the second disc arrived. Unfortunately, midway into the first episode, the DVD player froze. No amount of skipping or fiddling worked. I'm going to try the recommended cleaning procedure tomorrow. If it doesn't work, we'll send it back, and have our first experience with Netflix's problem response system. Fingers crossed!

Update

We sent back the bad disc, and got a replacement yesterday. Jean and I watched it last night, and had a much better viewing experience. The Patrick Stewart episode is hilarious (at least the part with Patrick Stewart). I'll be sending back this disc, and waiting to see how they handle the 'duplicate'.

Posted by dpwakefield at June 23, 2009 08:57 PM

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