September 23, 2009
I'm posting this from work because I can't post it from home. For the third morning in a row, I fired up the computer and no Internet access! If they follow the pattern, when I get home tonight, everything will be fine.
So what I'm observing is that when I get up at 6am, there is no Internet access, and no amount of rebooting or resetting of computers and/or routers makes any damned difference. Since I have maybe an hour on the mornings when I drive Renee to school, and I try to get in early on mornings when I don't, that eliminates the idea of calling tech support, which is usually at least an hour of frustration. Besides, what would be the point? There's nothing wrong on my end. The damn connection is back up all by itself in the evening.
I suppose it could be something weird like a temperature drop causing a cable short, which is corrected as the day warms up, but I'm reaaaaaally skeptical. Maybe, if I have no Internet on Saturday morning, I'll postpone my crowded day to deal with some drone forcing me to walk the same old tired diagnostic menu and try to find out what's really going on. But for now, I just want to go on record: Verizon Sucks!
P.S.-If there were REAL competition, I'd have a choice other than Comcast, whom I am assured by all my friends sucks even more.
P.P.S.-In the end, it was Jean who donated an hour out of her hectic day to walk the telephone tree, and then the drone's diagnostic menu ("have you tried turning it of and on again?"). The final verdict: "there seems to be a bit of a problem with our server. I've reset it". So still magic, still sucktastic.
Posted by dpwakefield at September 23, 2009 06:37 AM
And I assure you again, they do. :)
Posted by: Hansonkun at September 23, 2009 06:05 PM
Yeah, when I added my PPS to this post, I realized after the fact that my "sucktastic" comment could be construed as a riff on "Comcastic". But fortunately, I haven't had to experience them yet.
And yet, my boss says he's had a Comcast cable modem for years with no problems (this is in Wilsonville). So go figure.
Posted by: Don Wakefield at September 24, 2009 01:24 PM